GDPR Compliance

Last updated: October 2, 2026

Our Commitment to Data Protection

pine-prism is committed to protecting your personal data and respecting your privacy rights under the General Data Protection Regulation (GDPR). This page outlines how we comply with GDPR requirements.

Lawful Basis for Processing

We process your personal data under the following lawful bases:

• Consent: When you provide explicit consent for us to process your data (such as when submitting an inquiry form)
• Contractual necessity: When processing is necessary to fulfill a contract with you
• Legitimate interests: When processing is necessary for our legitimate business interests, provided your rights do not override these interests
• Legal obligation: When we are required by law to process your data

Your GDPR Rights

Under GDPR, you have the following rights regarding your personal data:

Right to Access

You have the right to request copies of your personal data that we hold.

Right to Rectification

You have the right to request correction of any inaccurate personal data or completion of incomplete data.

Right to Erasure

You have the right to request deletion of your personal data under certain conditions, such as when the data is no longer necessary or you withdraw consent.

Right to Restrict Processing

You have the right to request that we limit the processing of your personal data under certain circumstances.

Right to Data Portability

You have the right to request transfer of your data to another organization or directly to you in a structured, commonly used format.

Right to Object

You have the right to object to processing of your personal data where we rely on legitimate interests as the legal basis.

Rights Related to Automated Decision Making

You have the right not to be subject to decisions based solely on automated processing that produce legal or similarly significant effects.

Data Protection Officer

For questions about our data protection practices or to exercise your GDPR rights, please contact our Data Protection Officer at:

[email protected]

Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including:

• Inquiry data: Retained for 2 years from last contact
• Project client data: Retained for 7 years after project completion for business and legal purposes
• Website analytics: Retained for 26 months

International Data Transfers

If we transfer your personal data outside of Canada or the European Economic Area, we ensure appropriate safeguards are in place to protect your data in accordance with GDPR requirements.

Data Security

We implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk, including:

• Encryption of data in transit and at rest
• Regular security assessments
• Access controls and authentication
• Staff training on data protection

Data Breach Notification

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify you without undue delay and within 72 hours of becoming aware of the breach.

Exercising Your Rights

To exercise any of your GDPR rights, please contact us at:

[email protected]

We will respond to your request within one month. In complex cases, we may extend this period by an additional two months and will inform you of any such extension.

Supervisory Authority

If you believe we have not addressed your concerns adequately, you have the right to lodge a complaint with your local data protection supervisory authority.

Updates to This Statement

We may update this GDPR compliance statement from time to time. Any changes will be posted on this page with an updated revision date.